A lot of sector businesses are busily shopping for alternative delivery services following the ongoing disruption to Royal Mail postal services. But who is working to bolster consumer confidence in buying direct during this period ? The long term damage caused to our multi-channel retail clients' businesses cannot easily be measured .... and not all businesses currently have the volumes to be able find an alternative carrier for all of the business they would ordinarily hand without question to Royal Mail. At ECMOD we will attempt to address these issues via two sessions which will review the current offerings in the alternative carrier market ... be sure to take part !
Still on the issue of delivery, how gracious of Cotton Traders to finally write to me on 2nd September to cancel an order placed on 20th July - for which it had seen fit charge my credit card on processing said order. Without putting too fine a point on it, this is contrary to the spirit of distance selling regulations and it makes me wonder how many others are inadvertently "funding" the likes of Cotton Traders. Can't be doing its own, or indeed the sector's, reputation any favours through such shoddy practice and its tardy customer communications process.
Monday, 7 September 2009
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